2002 MINI COOPER User Comment / Complaint

Windshield wipers failed while driving in rain. the dealer diagnosed problem as wiper motor failure. i noticed that the wiper motor was exposed directly to the weather and moisture because it is located directly underneath the cowl intake and i felt that was the cause of the failure. it's exposed to rain, snow, and winter road salt spray - even when the vehicle is not being driven. i obtained the replacement part and noticed that it had a plastic shield installed to protect the motor indicating the manufacturer does know about the problem and has implemented corrective action. when i contacted bmw, they claimed to be unaware of the problem. bmw insists on charging for the repair ($465.00) and has not yet recognized the fact that there is a safety defect with the vehicle. there is also a high likelihood that there are other vehicles that could experience the same failure resulting in loss of life.  view