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2007-06-02 Punta Gorda, FL
Transmission locks up or hard downshifts at speeds of fifteen miles or below on decellateration. found recall campaign number 99v138000, dated june 02, 1999, however was told my vin number was not on recall list. i checked the internet and found hundreds of blogs of complaints involving the exact same problem. if this is a known failure and a recall was issued why not to some vehicles and not to all transmissions that were affected. the jaguar person i spoke to was very defensive and would not let me get a word in edgewise, kept repeating that my vin number was not associated to that particular recall. this is a transmission problem that hundreds of owners are facing and should not be associated to a particular vehicle. i understand that the xj8 has the same transmission and have the same problem associated with the transmission.
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2009-07-12 Los Angeles
I just had a similar problem with my 2002 XK8. The car was purchased new and kept in excellent condition. The car was always taken in for its scheduled services, the most recent at 80k. Then at 83k, I was driving on a winding road when I heard a whirring/grinding noise and at the same time the "Transmission Fault" msg popped up. The transmission locked up and threw my car into an out-of-control skid.
Why isn't Jaguar required to legally disclose these product defects to the owners of their cars? After towing the car to Galpin Jaguar in Van Nuys, California, the Galpin Jaguar was defensive and uncooperative in my request that they contact the extended warranty company to file a claim under the warranty plan. This is outrageous customer service.
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I just had a similar problem with my 2002 XK8. The car was purchased new and kept in excellent condition. The car was always taken in for its scheduled services, the most recent at 80k. Then at 83k, I was driving on a winding road when I heard a whirring/grinding noise and at the same time the "Transmission Fault" msg popped up. The transmission locked up and threw my car into an out-of-control skid. Why isn't Jaguar required to legally disclose these product defects to the owners of their cars? After towing the car to Galpin Jaguar in Van Nuys, California, the Galpin Jaguar was defensive and uncooperative in my request that they contact the extended warranty company to file a claim under the warranty plan. This is outrageous customer service.