2000 JAGUAR S-TYPE User Comment / Complaint

Wow, it is reassuring to know that i am not alone in my complaint about a faulty park pawl although you would never know it by the way i have been treated by the dealership and the manufacturer! basically, i've been told that since the car is no longer under the original warranty, a manufacturing malfunction/flaw is my problem even though i have an extended warranty plan and an invoice from a prior service indicating that the park pawl is faulty. the problem was supposed to have been taken care of at that june 16, 2005, service. however, the same problem recurred in january 2006, costing me $1577 to have it fixed. the last time i had a problem was when i parked my car on the upslope of a driveway. when i attempted to take the car out of park, the park pawl would not release no matter what i did. after trying unsuccessfully several times to move the lever, it broke. aaa was unable to do anything and i had to wait until the following day for a mechanic and flatbed tow truck to come out from the dealership to remove the console and release the park pawl. it has since been replaced..............at my expense. i have written letters to the president of jaguar cars, the chief executive officer and chairman of the board of ford motor company as well as its board of directors and to the general manager of the dealership. no one is willing to accept responsibility for the replacement/repair. is there no recourse for the consumer even though it is under an extended warranty and the manufacturer is aware that there seems to be an ongoing problem with this specific part especially since it was brought to their attention several years ago as noted on the nhtsa website? how do i recoup an expense that i feel i should not be responsible for?  view