2007 LEXUS ES350 User Comment / Complaint

Tl contact owns a 2007 lexus es350. while driving 60 mph, the contact attempted to apply the brakes, but the speed only decreased to 20 mph. she placed the vehicle in park while it was still in motion, which caused the vehicle to smoke and jerk instantly. the failure caused her to run three red lights and dodge other vehicles on the road. she called lexus and they stated that the floormats may have been installed improperly and caused the vehicle to surge forward. the vehicle is currently at the dealer being inspected and the contact is awaiting a follow-up phone call. the failure and current mileages were 1,100.