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2004 TOYOTA SIENNA User Comment / Complaint
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2004 TOYOTA SIENNA User Comment / Complaint
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Relating to current investigation of 2004 toyota sienna rear liftgate strut failure nhtsa recall campaign number: ea06020). my wife has a 2004 sienna xle with the power liftgate and the struts just failed, causing the liftgate to close and requiring help from a friend standing nearby to help her hold it up to remove our children's stroller. i looked at it this evening and noticed grease around one of the cylinders where the seal had obviously failed. while i was looking at the struts i took my hand off of the hatch for a second mistakenly thinking that the power assembly would hold it up and it immediately came down and hit me in the head, causing luckily only a headache. after researching the problem and finding the ongoing investigation i wanted to add my name to the list of complaintants and suggestions that toyota be required to fix the defect and replace the struts. note: i entered 2 in the number of failures box since both struts failed and i entered 1 in the persons injured because it did hit me in the head hard enough to give me a headache ,and i am a 200 lbs man. my fear was that if it would have closed on one of my children that it could have caused serious injury. i will be shopping tomorrow for replacement struts from an aftermarket dealer because in my research i have found people on their 2nd, 3rd, and even 4th sets of struts replaced under warranty. unfortunately, my sienna was conveniently at 39,000 miles, 3,000 miles out of warranty.