2003 BMW 325I User Comment / Complaint

While driving, the air bags on the driver side deployed; above the window and above the arm rest. i did not go over any bumps or holes. there was not an accident or impact nor any history of. no warning lights came on indicating a problem with the car. the airbags spontaneously deployed while driving! my left elbow, left arm, and left ear were injured. i panicked and crossed over to the median on my left without looking for oncoming traffic; also, the airbags were obstructing my view. the engine was turned off, i got out of my car, and ran down the access road alongside the highway thinking my car was going to explode. i called road side assistance. the towing company took 1 hour and 45 minutes. the man was very rude and unwilling to tow the car. my friend and i followed the tow truck to the bmw dealership. the tower refused to let me take pictures of my car. i was able to take pictures of the car the next day under the supervision of a service advisor. the dealership told me that "the air bags were not on my warranty" and "i would have to go through my insurance to repair the car". when i asked for a courtesy car in the meantime, they stated "your warranty covers rental cars but we do not give out cars for this problem. you will have to go through your insurance." i got a rental car through my insurance. the adjuster was sent to inspect my car. he and bmw told me that there was "significant damage" on the left underside of the car that caused a part of the car to come "loose" and trigger the sensor deploying the air bags. bmw claims damage to a part of the car i could not take pictures of. the dealership told the adjuster that the air bags deployed in my driveway. bmw corporate office was notified. yet, there was no solution. i requested that my car be towed to the next city. the claim was closed. the charges of the rental car were transferred to me. i also have to pay for the doctor visits. bmw still has not done anything to correct the failure!!!