2004 TOYOTA SIENNA User Comment / Complaint

I own a 2004 toyota sienna, purchased new, from the palmer's airport toyota in mobile, al. in late 05, the back hatch lift struts started failing. first it opened sluggishly, and proceeded to shut spontaneously. these following are the 5 incidents occurring between dec. 05 - jan. 07: hatch came down on husband's head; hatch completely closed on my 9 year old son's hand; hatch struck me in the back of head and neck; came down on my father's head; and struck my brother across brow. my husband has notified the dealership of the problem. husband filed report with toyota us hq. however, we don't feel toyota has taken this seriously. we followed up w/toyota on getting the parts replaced as they have decided this isn't "important" enough to issue a recall. (we researched many similar cases on the internet). we were told these parts were so "new" no one would have them but toyota. the cost will be $400+ for parts. as a family with an autistic child, we are forced to take money designated for his necessary medical bills to pay for this repair to prevent serious injury! the lifts failure has made it difficult for anyone to open. the door is unpredictable, so as a precaution, i have to get my autistic son to stand in the opening while i load my groceries! i have to do it quickly, because the door is so heavy his arms get tired. if he is not with me than i have to use a 5 ft. wooden pole, that i carry with me for this issue, to prop open the door. soon, i will have to load my packages through the passenger doors, forgetting all about the back 3 seats, and cargo area that i paid for. i hope someone will turn up the heat on toyota to issue a necessary recall on these hatch struts. i don't feel that i should pay for a commonly occurring vehicle defect that people nationwide are dealing with! i hope it doesn't take the death of an innocent toddler before someone intervenes with a timely recall! thank you for your attention to this matter!