1997 BMW 540IA User Comment / Complaint

1. brought my car to firestone automotive repair in los angeles california and had the thermostat replaced - work completed by firestone - 2-5 days later went to beverly hills bmw to have coolant resevoir replaced was told i needed a new thermostat (just replaced at firestone) and water pump and that i had a major engine leak (later was told i had a minor engine leak not worth repair at that point) - had water pump replaced. - recieved vehicle from beverly hills bmw with the engine cover removed and vehicle not checked as asked - this took 3 weeks! 2. the problem: while driving at 65 mph on the hwy 2 hours from my house an explosion occured in the engine bay of the vehicle. 4 peices of the fan had shot through the hood of the vehicle making a large 1 inch slit accros the entire hood and approx 1 inch hole the whole length. almost lost control and crashed! pulled over to find that my fan was completly gone (the plastic parts had completly exploded from the fan clutch and gone through the hood and look to have tore many hoses inside the engine bay) and coolant was leaking out (my cooling system had been completly replaced whitin the last 4 weeks). 3. towed the car to harloff bmw where they suspected that beverly hills bmw forgot to tighten the fan when they removed it for service to the water pump. beverly hills bmw refused to service the car at harloff bmw and towed the vehicle to beverly hills bmw where i was told by the service manager that everything would be taken care of and not to worry. was told today that this is my fault and that they said my fan was going bad (not true - have documentation to prove this and now they seem to have documentation to say otherwise fraud?). damage: the hood, many internal engine bay parts i have found many other cases of this. either bmw is not servicing this part or that they cut some corners in designing the engine fan there is no way that an engine fan should ever explode through the engine hood!!!