2004 BMW 530I User Comment / Complaint

Dt: the consumer's vehicle was involved in a crash with 2004 bmw 325i. upon impact, both air bags did not deploy. the impact was the passenger side front door. the passenger side window shattered and fell into pieces. the car was taken to the dealership for repairs. the consumer has not yet reported the air bag failure to the manufacturer. there was one injury. a police report and pictures were taken. the consumer has the pictures. the insurance company has been notified. the speed was 25 mph. ms. packard: the summary report created by the vehicle safety hot line does not clearly identify your vehicle. please review the information on the vehicle owner's questionnaire and verify that your vehicle is a 2004 bmw 530i. also, please provide a copy of the police report and photographs.