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1997 SATURN SL User Comments & Complaints

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1997 SATURN SL in Rolling Hills Estates, CA

I recently had a frightening experience in my saturn, only to be humiliated by the service manager and owner of the torrance dealership. sunday night- i left my friends house to go home. up until now my saturn always ran perfectly and i too...I recently had a frightening experience in my saturn, only to be humiliated by the service manager and owner of the torrance dealership. sunday night- i left my friends house to go home. up until now my saturn always ran perfectly and i took it in to the saturn dealership for regularly scheduled maintenance. as soon as i started driving the car down the street i heard a loud metal bang under my car. it was incredibly frightening - i thought i ran over a bomb. then i wanted to pull over so i continued to drive to pull over to the side. the clutch went into first and then second, then the car started to drift, i put it back in first only to find it started pulling backwards all on its own. i was scarred out of my mind at this point. i could have hit or killed someone -- thank god it wasn't on a freeway - this was an accident waiting to happen. i immediately stopped the car and called aaa to have it towed to the saturn of torrance dealer. my regular service dealer as well as the dealer i purchased the car from. next morning, bora cummings, the service rep called me at 7:30 am to tell me that it was probably a clutch or gear problem and that it was "still covered under warranty" (the car is less than 3 yrs old and only has 27,690 mi on it) she then called me back 1 hour later and told me that her manager said, "it would probably not be covered as this is normal wear, but they would call me at 4 pm and let me know - she also said that she didn't think the car could be fixed today anyway as it takes quite a number of hours to do this. they never called. by 5 pm i was worried. i was at least going to need a rental for the next days work if the car wasn't going to be done. bora told me she reserved a rental car and to come and get it. when i got to the station -- 5:45 pm i was told, lo and behold that my car was almost ready and if i could come back in half and hour i could have it. i asked if they knew what the problem was yet. no safety defect listed in summary

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