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1997 CADILLAC DEVILLE User Comments & Complaints

Electrical system

HOME » C » CADILLAC » DEVILLE » 1997 » Electrical system

0 Recalls

2 Service Bulletins

0 Investigations

4 Comments

1997 CADILLAC DEVILLE in Holt, MI

Consumer complained about problems with traction control, abs and console message center, indicating a problem with steering. consumer took vehicle to the dealer, who informed consumer that these problems were not covered under a reca...

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1997 CADILLAC DEVILLE in Houston, TX

The consumer noticed a noise emanating from under the left floorboard. overtime, the minor noise became a loud noise which had come from the traction control system. this problem would happen intermittently upon acceleration. the mechan...

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1997 CADILLAC DEVILLE in Payson, UT

I have had recurring electrical problems since buying the car. the record at this same dealership shows that the previous owner began having multiple problems as well in 1998. 2001 was the first year an emissions test for the car was requi...I have had recurring electrical problems since buying the car. the record at this same dealership shows that the previous owner began having multiple problems as well in 1998. 2001 was the first year an emissions test for the car was required to be licensed. it failed. the dealership could provide no explanation, but did fix numerous componets and it finally passed a manuel test. this year the exact same problem occurred. again, the dealership has no explanation. the technician has 30 years of experience and said he called gm and the engineers could offer no explanation. there are 23 pages of recurring electrical problems ranging from inoperative seat heaters (repaired 3 times and don't work now), seat belt on drivers side does not latch, climate control, thermometer and temperature control panel...it goes on and on. i have the 23 page report that harmon's printed out themselves. ryan, the technician in the service department agrees that the repairs are extensive and needs investigating. the service manager, scott johnson, refused to even make a single phone call to gm for any help at all. i offered an equitable trade solution and was completely and flatly rejected by the dealership before even speaking with gm. i called gm and they had misinformation as to my complaint about the car and the service manager at harmon's cadillac. i am hopeful the case file has been corrected, but cannot trust this, given my experience so far. the case file number at gm customer service is c06598245. it should reflect numerous and recurring repairs beginning in august of 1998 to present. next year i will have the exact same problem with the emissions as well. the dealership was very unhelpful and unconcerned with the report and problems i have had. example...getting the car to pass emissions last year and this year alone has cost me 11 full days of no vehicle, 50 miles of travel to the dealership each trip, lost business. i am a real estate broker and need a car to work. nlm

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1997 CADILLAC DEVILLE in Jamestown, PA

Vehicle purchased 05/09/2000. on the way home, bucking occurred. 05/10/2000, car would not start. towed to the dealership. new battery installed as well as spark plugs. cadillac indicated that the car has possible chronic electrical repair ...

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